Amantii Return Policy
Returns are limited to products that are still in unopened factory sealed packaging and within 7 days of receipt. Amantii reserves the right to authorize such returns at their sole discretion. Should you wish to return an eligible product, you must submit a Request for return form. All authorized returns must be have their return freight prepaid and are subject to a 20% restocking fee. Authorized returns that arrive in any other condition except ‘brand new’ will not be refunded.
Please refer to the Returned Goods Policy for complete details.
Please note that only goods accompanied by a return material authorization number can be processed. Returned goods which arrive at our premises without an authorized RMA number shall be refused or returned at the cost of the sender.
The following procedure is to be followed to in order to ensure proper and undamaged returns processing.
- All goods to be returned must be reported in advance. Please use the “Request to return product” form. This form is available in the dealer login area of amantii. com or by emailing your representative.
- All goods which have been registered and approved for return are assigned a return material authorization number that is communicated in advance to our receiving warehouse.
- We will email you a copy of the RMA label with unique number as well placement instructions.
- This is to accompany the returned goods when you send it to us. One copy should be retained for your records.
- The returned material authorization (RMA) number must be included in any correspondence regarding the shipment. You will be given the shipping address upon approval.
IMPORTANT: Please observe all of the following provisions
Products can only be accepted for return upon receipt of our written approval. Returns should, of course, be limited to those brought about in exceptional circumstances.
As a rule, the following cannot be returned
- Products which are eligible for parts under our warranty
- Products damaged in transit (please refer to ordering policy regarding freight claims)
- Products that have had their original manufacturers
- packaging opened
- Products that have been out of their original manufacturers packaging
Products which have been ordered incorrectly may be returned within 7 days of delivery, as long as they are still in the original packaging and have not been used or installed, are re-sale-able and in a technically faultless condition. The packaging must be in its original state, i.e. unopened and the exterior must not be altered by the presence of any permanent marker, branding or labels that will damage the carton. Goods delivered to our premises shall only be accepted if freight has been prepaid by the shipper.
Products must be returned via freight carrier and properly secured on a appropriately sized pallet. To minimize exposure to the packaging, it is advised that the unit be wrapped in plastic wrap once secured to the pallet. Units must not be shipped via courier and any units arriving to the warehouse via courier (such as but not limited to UPS or FEDEX) will not be accepted and will be returned to the sender at the expense of the customer.
Returns must include a copy of the original invoice as well as a copy of the RMA label provided.
If the packaging shows signs of damage, the product will be returned at the expense of the customer or scrapped, as desired. If a return is desired, we are to be notified of this within a period of 5 days.
All returns are subject to a 20% restocking fee.
"It's only been in use for a couple of days but I love it! It looks so nice and gives the room a 'pop'! It gives the room just the right amount of heat. I would definitely recommend this fireplace and Deluxe Home Store. So far so good. Thank you!"
"We purchased this electric fireplace for an office at work. It has not been installed yet as our building is still being built. We are very pleased with the quality of the product, how fast it was delivered, and once we opened the box we have no complaints or concerns. Sorry I am not able to provide pictures at this point."
"Product is used for its visual appeal and function. It heats up the space it was intended for and looks attractive.I framed the fireplace before it arrived and it fit perfectly. Installation was under an hour. Remote control is very intuitive. Excellent product."
"This was a Christmas gift for my daughter's home. She complained about the fireplace in her home being cold and drafty. We purchased this fireplace to insert in the existing fireplace. It fits perfectly. The unit is so very attractive and provides a warm and cozy environment with mesmerizing realistic flames."
"Service and Delivery was fast it came in undamaged it has all the feature we were looking for". Thank you Deluxe Home Store for high quality product and great customer service!!!
"So far I am very pleased with the product. Looking forward to the colder weather so I can use the heater portion of the fireplace."
"I set this up (im a mom) with the help of my 15 year old son. I built a frame and installed it inside the frame by following the directions on the install brochure. Was concise and easy to follow. I saved myself a lot of money doing it without a contractor."
"Have not installed it yet but it looks really pretty in the box. Hoping it works as good as it looks. Really fast shipping also!"
"Used for our bedroom sitting area... very attractive and practical. Adds that extra bit of heat on those cold winter days. Easy to install and use."
Everything is perfect,it went very well in our living room, everyone loved it and asked a lot of questions where it came from,so I told them. A wonderful fireplace!!! Thanks!
This fireplace came so fast and was so easy to install. I looked around for weeks locally and finally decided to order it and we absolutely love the final result.
Had this installed in a newly remodeled basement living area. It looks great and when run at about 66 degrees keeps a 400 sq ft area quite comfortable.
So beautiful! This has 6 different flame settings including both orange and blue flames, and the ability to set the temperature. The instructions were so easy I was able to build this entire frame for it to sit in (thanks to exact measurements provided!).
I love my Built-In Electric Fireplace purchase! Fits perfectly! Deluxe Home Store is the best with Quality and customer service!
I just received the fireplace a week ago and so far it works and looks great. Comes with a remote. Warms up a room fairly quickly. Overall great purchase
Arrived quickly and with no damage. The design fits what we were looking for and it was easy to install. Nicely done!
Couldn’t be happier with this purchase! Looks great easy to install - we’ve already received a ton of compliments on it
My girlfriend's parents recently remodeled their house and she was looking for something easy for them to use instead of a wood burning fireplace. We couldn't be happier with our choice. It looks great in the newly remodeled living room and is extremely easy to use!!
The fireplace did a great job heating our new lounge space on the exterior of the home, and I received dozens of compliments from family members at our latest gathering. Great job Amantii!
Most of the time my wife is very hard to please...but this beautiful fireplace put a big smile on her face and she was VERY happy after I installed it in our the living room.
Everything about my Amantii fireplace has been amazing!!! Ever since I have install it, I've received nothing, but questions about where I got it and comments about how beautiful it is. Thank you so much for providing such a great product!!!
I love this fireplace. It is perfect on my bedroom wall right under the window. It is next to my bed so I use it every day. Keeps me warm during these cold winter days and evenings. Sometimes I keep it on half the night as well. Never had a problem with it and it really looks nice where it is.
This fireplace was purchased for my mother. And I have to admit that this a beautiful piece. It was recommended by the wife of a the contractor renovating my home. I am very pleased with my purchase and would happily recommend it.
It was so easy to install. I had a good frame left over from a old fireplace and the electric fireplace insert was perfect. It is so worth the money. It has great appeal in the flame. I give it a perfect 10.
Had to returned my 1st package something with the turning in off bottom. Blaming it on the installation process. Contacted customer service and they replaced it without any problem. Loving my new fireplace. Great customer service. 100% recommend.