Lowest Price Guarantee
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website cannot be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please email us at email@example.com.
Lowest Price Guarantee
The Lowest Price Guarantee allows you to make a claim, if within the 30-day validity period, you see the exact same product advertised on the same merchant's Web site at a lower published retail price. If the claim is confirmed in your (the buyer's) favor, we will refund you the difference up to $100 USD.
How to Use the Service:
At any time during the validity period of a Norton Shopping Guarantee, you can register or log in to the Norton Shopping Guarantee Buyer Service Center to utilize the Service. To use the service:
- You must be the buyer of record of a valid Norton Shopping Guarantee certificate or number issued within the immediately preceding 30 days.
- Select "Guaranteed Transactions" in the Buyer Service Center.
- To start the claim process for a particular transaction, click the "Price Claim" link for that transaction.
Lowest Price Guarantee Terms:
You will be required to provide the following information:
- Proof of guarantee:
- Your Shopping Guarantee number and your email address used during the eligible transaction. The Shopping Guarantee number is provided to you on the order confirmation page from your merchant or the Certificate of Guarantee email.
- Details about the transaction:
- Web site where the eligible purchase was made, date of purchase, amount paid, description of the item and SKU (if applicable). This information is typically included in the purchase confirmation email you received from the merchant.
- Proof of lower price:
- We recommend that you send us a screenshot and the URL of the same item you purchased, showing the new price. We cannot accept printed materials, or email text as proof of the lower price.
All claims must be made by sending an email to PriceClaim@NortonShoppingGuarantee.com. Our staff will verify your claim within 10 business days. We reserve the right to contact you and the merchant in order to get more information. All claims must be made in English.
Service Conditions and Limitations
- You must make a claim following the instructions above. We will review such claim for completeness and legitimacy, and, if approved, will make payment directly to you.
- Lowest Price Guarantee, when included with the Norton Shopping Guarantee you receive, is available only as follows:
- To be eligible, the value of a claim must be greater than $5 USD, but may not exceed $100 USD. per transaction. The maximum amount that you can claim in any 12-month period is $200 USD.
- The price reduction must be on the same item, with the same item SKU (if applicable), offered for sale on the same merchant's Web site, under the same merchant terms and conditions.
- For ticket purchases, such as sporting events, shows, concerts, etc., the price reduction must be for the same date and time, same show, same venue, and same quantity of tickets. Seats must be in the same section and in the same row or better.
- Lowest Price Guarantee does not apply to any of the following:
- Any item to which a volume discount, a coupon, a bundling arrangement (such as two-for-one), a customer rebate, an inventory liquidation, "Closeout Sale", "going out of business", "free offer", "CyberMonday", "Deal of the Day" promotion or other similar special promotional pricing mechanism is applied.
- Shipping, handling, taxes, surcharges, and any other similar fees.
- Any currency fluctuation. All claims will be reviewed in US dollar only as priced on the merchant's Website.
- Any partial, incomplete or cancelled orders, or any order for which a Purchase Guarantee claim has been submitted.
- One-of-a kind items (including antiques, artwork, rare coins and furs).
- Limited edition items.
- Services and additional costs (such as installation charges, extended or supplemental warranties, or memberships).
- Used, altered, rebuilt and refurbished items.
- Custom-built items.
- Land and buildings.
- Negotiable instruments (such as promissory notes, stamps and travelers checks).
- Items provided under a leasing arrangement.
- Cash or cash equivalent.
- Items that do not have a standard SKU will not be eligible for Price Guarantee.
Data Collection and Privacy
During your visit to a participating merchant's Web site, DigiCert may collect information, known as "cookies" regarding your visit. During the eligible transaction, Norton Shopping Guarantee will collect certain information, including your name, email address, and date and time of the eligible transaction in order to provide the Norton Shopping Guarantee Certificate email and unique guarantee number, unless you opt-out during the transaction process, or after receiving the Certificate of Guarantee email. We will not use your information for any purpose, other than to administer Norton Shopping Guarantee and any claims that you submit. Any information collected is subject to DigiCert's Complete Online Privacy Statement, including our policy on Cookies.
To learn more about Norton Shopping Guarantee, visit NortonShoppingGuarantee.com.
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"We purchased this electric fireplace for an office at work. It has not been installed yet as our building is still being built. We are very pleased with the quality of the product, how fast it was delivered, and once we opened the box we have no complaints or concerns. Sorry I am not able to provide pictures at this point."
"Product is used for its visual appeal and function. It heats up the space it was intended for and looks attractive.I framed the fireplace before it arrived and it fit perfectly. Installation was under an hour. Remote control is very intuitive. Excellent product."
"This was a Christmas gift for my daughter's home. She complained about the fireplace in her home being cold and drafty. We purchased this fireplace to insert in the existing fireplace. It fits perfectly. The unit is so very attractive and provides a warm and cozy environment with mesmerizing realistic flames."
"Service and Delivery was fast it came in undamaged it has all the feature we were looking for". Thank you Deluxe Home Store for high quality product and great customer service!!!
"So far I am very pleased with the product. Looking forward to the colder weather so I can use the heater portion of the fireplace."
"I set this up (im a mom) with the help of my 15 year old son. I built a frame and installed it inside the frame by following the directions on the install brochure. Was concise and easy to follow. I saved myself a lot of money doing it without a contractor."
"Have not installed it yet but it looks really pretty in the box. Hoping it works as good as it looks. Really fast shipping also!"
"Used for our bedroom sitting area... very attractive and practical. Adds that extra bit of heat on those cold winter days. Easy to install and use."
Everything is perfect,it went very well in our living room, everyone loved it and asked a lot of questions where it came from,so I told them. A wonderful fireplace!!! Thanks!
This fireplace came so fast and was so easy to install. I looked around for weeks locally and finally decided to order it and we absolutely love the final result.
Had this installed in a newly remodeled basement living area. It looks great and when run at about 66 degrees keeps a 400 sq ft area quite comfortable.
So beautiful! This has 6 different flame settings including both orange and blue flames, and the ability to set the temperature. The instructions were so easy I was able to build this entire frame for it to sit in (thanks to exact measurements provided!).
I love my Built-In Electric Fireplace purchase! Fits perfectly! Deluxe Home Store is the best with Quality and customer service!
I just received the fireplace a week ago and so far it works and looks great. Comes with a remote. Warms up a room fairly quickly. Overall great purchase
Arrived quickly and with no damage. The design fits what we were looking for and it was easy to install. Nicely done!
Couldn’t be happier with this purchase! Looks great easy to install - we’ve already received a ton of compliments on it
My girlfriend's parents recently remodeled their house and she was looking for something easy for them to use instead of a wood burning fireplace. We couldn't be happier with our choice. It looks great in the newly remodeled living room and is extremely easy to use!!
The fireplace did a great job heating our new lounge space on the exterior of the home, and I received dozens of compliments from family members at our latest gathering. Great job Amantii!
Most of the time my wife is very hard to please...but this beautiful fireplace put a big smile on her face and she was VERY happy after I installed it in our the living room.
Everything about my Amantii fireplace has been amazing!!! Ever since I have install it, I've received nothing, but questions about where I got it and comments about how beautiful it is. Thank you so much for providing such a great product!!!
I love this fireplace. It is perfect on my bedroom wall right under the window. It is next to my bed so I use it every day. Keeps me warm during these cold winter days and evenings. Sometimes I keep it on half the night as well. Never had a problem with it and it really looks nice where it is.
This fireplace was purchased for my mother. And I have to admit that this a beautiful piece. It was recommended by the wife of a the contractor renovating my home. I am very pleased with my purchase and would happily recommend it.
It was so easy to install. I had a good frame left over from a old fireplace and the electric fireplace insert was perfect. It is so worth the money. It has great appeal in the flame. I give it a perfect 10.
Had to returned my 1st package something with the turning in off bottom. Blaming it on the installation process. Contacted customer service and they replaced it without any problem. Loving my new fireplace. Great customer service. 100% recommend.