DeluxeHomeStore.com is committed to providing the best customer service in the home industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
DeluxeHomeStore.com Return Policy By Brand
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to email@example.com
DeluxeHomeStore.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
- All return request must be submitted in writing and sent to firstname.lastname@example.org
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@DELUXEHOMESTORE.COM
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
If your order has been shipped, a standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
In the event of damage to your product in shipping, please contact email@example.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
"It's only been in use for a couple of days but I love it! It looks so nice and gives the room a 'pop'! It gives the room just the right amount of heat. I would definitely recommend this fireplace and Deluxe Home Store. So far so good. Thank you!"
"We purchased this electric fireplace for an office at work. It has not been installed yet as our building is still being built. We are very pleased with the quality of the product, how fast it was delivered, and once we opened the box we have no complaints or concerns. Sorry I am not able to provide pictures at this point."
"Product is used for its visual appeal and function. It heats up the space it was intended for and looks attractive.I framed the fireplace before it arrived and it fit perfectly. Installation was under an hour. Remote control is very intuitive. Excellent product."
"This was a Christmas gift for my daughter's home. She complained about the fireplace in her home being cold and drafty. We purchased this fireplace to insert in the existing fireplace. It fits perfectly. The unit is so very attractive and provides a warm and cozy environment with mesmerizing realistic flames."
"Service and Delivery was fast it came in undamaged it has all the feature we were looking for". Thank you Deluxe Home Store for high quality product and great customer service!!!
"So far I am very pleased with the product. Looking forward to the colder weather so I can use the heater portion of the fireplace."
"I set this up (im a mom) with the help of my 15 year old son. I built a frame and installed it inside the frame by following the directions on the install brochure. Was concise and easy to follow. I saved myself a lot of money doing it without a contractor."
"Have not installed it yet but it looks really pretty in the box. Hoping it works as good as it looks. Really fast shipping also!"
"Used for our bedroom sitting area... very attractive and practical. Adds that extra bit of heat on those cold winter days. Easy to install and use."
Everything is perfect,it went very well in our living room, everyone loved it and asked a lot of questions where it came from,so I told them. A wonderful fireplace!!! Thanks!
This fireplace came so fast and was so easy to install. I looked around for weeks locally and finally decided to order it and we absolutely love the final result.
Had this installed in a newly remodeled basement living area. It looks great and when run at about 66 degrees keeps a 400 sq ft area quite comfortable.
So beautiful! This has 6 different flame settings including both orange and blue flames, and the ability to set the temperature. The instructions were so easy I was able to build this entire frame for it to sit in (thanks to exact measurements provided!).
I love my Built-In Electric Fireplace purchase! Fits perfectly! Deluxe Home Store is the best with Quality and customer service!
I just received the fireplace a week ago and so far it works and looks great. Comes with a remote. Warms up a room fairly quickly. Overall great purchase
Arrived quickly and with no damage. The design fits what we were looking for and it was easy to install. Nicely done!
Couldn’t be happier with this purchase! Looks great easy to install - we’ve already received a ton of compliments on it
My girlfriend's parents recently remodeled their house and she was looking for something easy for them to use instead of a wood burning fireplace. We couldn't be happier with our choice. It looks great in the newly remodeled living room and is extremely easy to use!!
The fireplace did a great job heating our new lounge space on the exterior of the home, and I received dozens of compliments from family members at our latest gathering. Great job Amantii!
Most of the time my wife is very hard to please...but this beautiful fireplace put a big smile on her face and she was VERY happy after I installed it in our the living room.
Everything about my Amantii fireplace has been amazing!!! Ever since I have install it, I've received nothing, but questions about where I got it and comments about how beautiful it is. Thank you so much for providing such a great product!!!
I love this fireplace. It is perfect on my bedroom wall right under the window. It is next to my bed so I use it every day. Keeps me warm during these cold winter days and evenings. Sometimes I keep it on half the night as well. Never had a problem with it and it really looks nice where it is.
This fireplace was purchased for my mother. And I have to admit that this a beautiful piece. It was recommended by the wife of a the contractor renovating my home. I am very pleased with my purchase and would happily recommend it.
It was so easy to install. I had a good frame left over from a old fireplace and the electric fireplace insert was perfect. It is so worth the money. It has great appeal in the flame. I give it a perfect 10.
Had to returned my 1st package something with the turning in off bottom. Blaming it on the installation process. Contacted customer service and they replaced it without any problem. Loving my new fireplace. Great customer service. 100% recommend.